Refund Policy

Returns & Refunds

We want you to love your Ẹbí Hair. Here's what you need to know.

Due to the nature of hair products, we don't accept returns or offer refunds for hygiene reasons - unless your item arrives damaged or faulty. If it does, we'll always make it right.

Received a damaged order?

Inspect your order as soon as it arrives. If something isn't right, contact us within 30 days at hello@ebihair.co with your order number, a photo of the fault and a brief description. We'll take it from there.

Refunds are processed to your original payment method within 10 business days once approved. We can't offer refunds on sale items or gift cards.

EU Customers - you have the right to cancel within 14 days. Items must be unused, unworn and in original packaging with proof of purchase.

Still have questions? We're always here at hello@ebihair.co